With all the security advice on the internet, it can be bewildering knowing who to trust for sound advice and service. Choose an NSI approved company and you have the peace of mind that you are dealing with a reputable contractor who works to NSI’s stringent standards.
Q: Can I trust the employees of the security company when in my home?
A: All relevant personnel within each NSI approved company have been security screened to British Standard 7858.
Q: Will the company I choose be capable of meeting the standard of workmanship and service I would expect?
A: NSI will only approve a company once it is capable of demonstrating technical and managerial competence and once approved is regularly audited to ensure consistency.
Q: If there is a problem with my alarm, how quickly can I expect the company to respond?
A: All NSI approved companies installing intruder alarms must operate a 24 hour call out service and must be able to respond to emergencies within a 4 hour period. (NSI companies who have installed a CCTV or Access Control system are expected to respond within 24 hours).
Q: Once I have an alarm fitted – will I see the installer again?
A: With NSI, a maintenance contract will be offered to customers who have a monitored alarm.
Q: Upon installation of an intruder alarm what will I be given?
A: You will be issued with a Certificate of Compliance from an NSI approved company.
Q: If my alarm is monitored – will the alarm monitoring service be to NSI standard?
A: Your NSI approved installing company will offer you a contract for maintenance and monitoring. You can be assured the alarm maintenance and monitoring service will operate to NSI standard and be NSI approved. You can choose a different monitoring service if you prefer and, should you do so, you will be responsible for arranging the monitoring contract.
Q: Will I get a discount on my house insurance if I have a burglar alarm?
A: It is always advisable to check with your insurance company as policies differ between companies. However, many insurance companies do offer discounts for alarms installed by NSI approved companies
With over 40 years of experience, NSI thoroughly and robustly carries out regular audits on its approved companies so you don’t
Q: How do I Obtain Police Response?
A: In order to obtain police response in the UK, please be aware you need to use the services of a company holding approval as an installer and maintainer of intruder and hold-up alarm systems.
NSI NACOSS Gold and Systems Silver approved companies employ the services of NSI approved ARCs (Alarm Receiving Centres) to provide 24/7 monitoring and alert the relevant police authority when they believe security has been breached at an alarmed premises (domestic or commercial).
NSI approval gives you confidence in the integrity of the alarm system maintenance and 24/7 monitoring process.